Innovative AI-powered solution streamlines workplace support and accommodation requests
St. Louis, MO – March 10, 2025 – Inclusively, the leading workplace platform, transforms how companies support employees. Specifically, Inclusively connects employees to personalized “Success Enablers” – resources, benefits and accommodations – while providing real-time, anonymous analytics so HR leaders can optimize investment decisions. The company is thrilled to announce it received its first patent, U.S. Patent No. 12,242,817, Artificial Intelligence Models in an Automated Chart Assistant Determining Workplace Accommodations.
The patent covers automated, AI-powered chat assistants that help determine workplace support and accommodations based on user input. The technology uses multiple AI models to analyze employee queries, determine relevance to support needs and generate personalized recommendations in real-time. By leveraging conversation history and rephrasing for clarity, the chat assistant ensures accurate, efficient and accessible support for employees and organizations.
“This is an exciting moment for Inclusively as we receive our first-ever patent, especially for a technology that has such a meaningful impact,” said Charlotte Dales, Co-Founder and CEO of Inclusively. “This innovation is designed to help millions of people easily discover all available workplace support—from specific accommodations to accessibility requirements to general benefits and wellbeing resources—while enabling enterprises to sustainably build a foundation where every employee can reach their full productive potential. This process is broken today at companies and securing this patent reinforces our commitment to using AI to drive real-world change, enabling companies to support all employees while maintaining privacy and reducing stigma around requesting support.”
Key functionality of the patented AI chat assistant includes:
- Understanding the Conversation – The system first checks whether a new question is part of an ongoing chat, using the conversation history to add context.
- Rephrasing for Clarity – If the question is part of a longer conversation, the assistant can rephrase it for better understanding.
- Identifying Accommodation-Related Queries – A second AI model analyzes the question to determine whether it relates to workplace support and accommodations.
- Recommending Accommodations – If the query is relevant, a third AI model suggests appropriate support and accommodations based on the user’s needs.
- Generating a Response – A fourth AI model then crafts a clear, helpful response that includes the recommended supports and accommodations.
To learn more about Inclusively’s workplace planning platform and job search capabilities, visit https://www.inclusively.com/.
About Inclusively
Inclusively’s technology platform helps organizations create personalized employee experiences by connecting individuals to Success Enablers – resources, benefits and accommodations – while maintaining privacy and allowing employees to find individualized support. The platform provides employers with actionable data on resource utilization and gaps. The technology streamlines fragmented systems, improves employee productivity through better resource access and delivers ROI insights that help companies make data-driven decisions about their investments in employee wellbeing. A few of Inclusively’s valued clients include Delta Air Lines, Lyft, Accenture, Applied Systems, Discord, UL Solutions, RAPP and WellLife Network.
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Samantha Boselli